F.A.Q

Shopping Information

Do You Ship Internationally?

We deliver worldwide*, taxes and duty paid.

 

*Excluded the following

  • Russia
  • Venezuela
Where do you ship from?

We ship from our main storage in Norway

Do you have free shipping?

Yes, we offer free shipping worldwide

What Shipping Methods Are Available?

Norway: PostNord MyPack Collect

Rest of the world: DHL Express

How Long Will It Take To Get My Package?

Depending on destination it will normally take between 2-5 work days.

How Do I Track My Order?

Tracking will be sent to given e-mail / phone number for you to have full overview of your shipment.

Payment Information

What Payment Methods Are Accepted?

Currently we support Klarna and PayPal

Orders and Returns

How Can I Return a Product?

The product can be returned within 30 days after receiving the product, and you will get refunded the full amount of the purchase. We will only accept returns which are in a clean, non used condition and still have the hang tag on it. The customer pays and is responsible for the return shipment.
For questions about warranty issues, please look at our warranty information
For returns please contact us via e-mail to info@non-stoppolar.com

What about taxes and custom charges?

All taxes and custom charges are included in the price and covered by Non-stop polar.

Miscellaneous

Who should I to contact if I have any queries?

All questions regarding products or orders an be sent to info@non-stoppolar.com